Legal
Last updated: August 23, 2026
All cannabis products are final sale once they leave our store or are handed over at delivery. This is standard practice for licensed cannabis retailers in British Columbia and is stated on every in-store receipt. The exceptions below explain the limited situations where we will still make things right.
Because of the nature of cannabis products and the regulatory environment we operate in, we do not accept returns or offer refunds or exchanges on cannabis products for change of mind, once a product has been opened, or once you have left the store or received your delivery. This applies to flower, pre-rolls, edibles, extracts, vapes, topicals, and all other cannabis products.
If we made a mistake — for example, you were given or delivered a different product than what you ordered and paid for — contact us right away and we will correct the error. This is treated as an order fulfillment error on our part, not a standard return, and is not subject to the final-sale rule above. See Section 5 for how to report this and our reporting deadline.
If a product you purchased from us is subject to an official recall by Health Canada or the Licensed Producer that manufactured it, we will accept the return and provide a refund or exchange in accordance with the recall notice, regardless of whether the product has been opened. If you believe a product you purchased has been recalled, please contact us and we will confirm the status of the recall and next steps.
Non-cannabis accessories purchased from us (such as vaporizer hardware, grinders, or storage containers) are not subject to the cannabis final-sale rule above. If an accessory arrives damaged or is defective through no fault of your own, contact us within the reporting window in Section 5 with your proof of purchase, and we will repair, replace, or refund it at our discretion. Some accessories may also be covered by a manufacturer’s own warranty; where that applies, we’ll help direct you to the manufacturer.
If your order is missing an item you paid for, or you received the wrong item, please report it as soon as possible:
We ask for prompt reporting so we can verify the order against our records while the details are fresh. Claims reported significantly after these windows may be more difficult for us to verify and resolve.
Any refund, exchange, or correction request must be accompanied by proof of purchase — your receipt or order confirmation. We’re unable to process a return or correction without it.
Where a refund is approved under this policy, it will be issued to the original payment method used for the order, or as store credit, at our discretion.
To report an order error, a recalled product, or a damaged accessory, contact us with your order details and proof of purchase:
We may update this policy from time to time to reflect changes in our operations or applicable regulations. The “Last updated” date at the top of this page will be revised accordingly.
