Lift Cannabis Co. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide while using our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://liftcannabis.co or place an order with us, and your choices regarding your personal data.
1. Applicable Law
As a business operating in British Columbia, we handle personal information in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA), which together govern how private-sector organizations in BC may collect, use, and disclose personal information.
2. Information We Collect
We may collect personal information that you voluntarily provide when you visit our website, register an account, place an order, or otherwise interact with us. This may include:
- Personal identifiers — such as your name, email address, phone number, mailing or delivery address, and age or date of birth, collected to verify compliance with legal age restrictions for purchasing cannabis.
- Order and customer information — such as your order history, products purchased, and delivery or pickup preferences.
- Payment-related information — when you pay online, your payment is processed by a third-party payment processor. We receive confirmation that payment was successful and limited transaction details (such as the last few digits of your card and the transaction amount) but we do not store your full card number, expiry date, or CVV on our own systems.
- Usage data — such as your IP address, browser type, operating system, and browsing behaviour on our website.
- Cookies and similar technologies — we use cookies and similar tracking technologies, including analytics tools, to understand how visitors use our website and to improve its functionality. You can control the use of cookies through your browser settings.
3. How We Use Your Information
We use the information we collect for purposes including:
- To provide and improve our services — processing your orders, managing your account, and fulfilling pickup or delivery requests.
- To communicate with you — responding to inquiries, providing customer support, and sending order-related updates, and promotional communications where you have consented to receive them.
- To personalize your experience — tailoring content and improving our website’s functionality.
- For compliance and legal obligations — including verifying your age and residency to ensure compliance with cannabis-related regulations under the Cannabis Control and Licensing Act (BC) and the federal Cannabis Act.
4. Sharing of Your Information
We do not sell your personal information to third parties. We may share your personal information in the following circumstances:
- With service providers — we share information with third-party service providers who perform services on our behalf, including our payment processor, our point-of-sale and e-commerce platform provider, data analytics providers, email delivery services, and customer service tools. These providers are only permitted to use your information to perform the services we’ve engaged them for.
- For legal purposes — we may disclose your information if required by law or in response to valid requests by public authorities, such as court orders or regulatory requirements under BC’s cannabis licensing framework.
- Business transfers — if we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to applicable confidentiality obligations.
5. Security of Your Information
We use commercially reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
6. Your Privacy Rights
Under applicable privacy law, you may have the right to:
- Access — request a copy of the personal information we hold about you.
- Correction — request that we correct information you believe is inaccurate or incomplete.
- Deletion — request that we delete your personal information, subject to legal and regulatory exceptions (for example, records we’re required to retain for cannabis compliance purposes).
- Restriction & objection — request that we restrict certain processing, or object to how we use your information.
- Data portability — request that we transfer your data to you or, where feasible, to another organization.
To exercise any of these rights, contact us using the information below. We may request additional information to verify your identity before responding.
7. Retention of Your Information
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, and for as long as required or permitted by applicable law, including cannabis regulatory recordkeeping requirements.
8. Links to Other Websites
Our website may contain links to other websites that we do not operate, including our third-party payment processor and our online ordering platform. We are not responsible for the content or privacy practices of any third-party site. We encourage you to review the privacy policy of any website you visit.
9. Age Restrictions
Our services are intended only for individuals 19 years of age or older, the legal age for purchasing cannabis in British Columbia. We do not knowingly collect personal information from individuals under 19. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can remove it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this page and update the “Last updated” date accordingly. We encourage you to review this page periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
